Impressive for a Robot: Home Care AI Assistants Among AI Tools Being Embraced by the Australian Healthcare Sector

A senior citizen came to anticipate receiving the AI's daily check-in at 10am.

A daily check-in call from an AI voice bot wasn't initially included in the service Rolls envisioned when she signed up for the home care but when she was invited to be part of the trial four months ago, the 79-year-old said yes because she wanted to help. Although, truth be told, her hopes were low.

Even so, when she got the call, she says: “I was amazed by how interactive the AI was. It was remarkable for a machine.”

“She’d always ask ‘how you are today?’ and that gives you an opportunity if you’re feeling sick to mention your symptoms, or I just say ‘I’m fine, thank you’.”

“The AI would then pose follow-up questions – ‘have you had a chance to step outside today?’”

The virtual assistant would also ask what the user was planning for the day and “she would respond to that properly.”

“If I would say I’m going shopping, it would ask nice shopping or food shopping? It was quite engaging.”

AI Reducing the Workload on Healthcare Staff

The trial, which has recently concluded its first phase, is an example in which progress in AI technology are being integrated in healthcare.

Health tech firm Healthily partnered with the care organization about the program to use its generative AI technology to offer companionship, as well as an opportunity for elderly recipients to report any medical concerns or issues for a caregiver to follow up.

Dean Jones, head of St Vincent’s At Home, says the AI check-in being trialled is not a substitute for any face to face interactions.

“Clients continue to get a weekly personal visit, but in between visits … the [AI] system enables a routine call, which can then flag any potential concerns to either our team or a client’s family,” the director says.

The managing director, the CEO of Healthily, says there have been no any negative events noted from the St Vincent’s trial.

Healthily employs open AI “with very clear guardrails and prompts” to guarantee the interaction is safe and procedures are in place to address serious health issues quickly, the director says. For example, if a patient is experiencing chest pains, it would be flagged to the care team and the call ended so the individual could dial triple zero.

Campbell believes AI has an significant part given significant workforce challenges across the medical industry.

“The benefit securely, with technology like this, is lessen the administrative load on the workforce so qualified health professionals can concentrate on performing the duties that they specialize in,” she says.

Artificial Intelligence Long Established as Often Believed

Prof Enrico Coiera, the founder of the national AI health alliance, says established types of artificial intelligence have been a common feature of healthcare for a long time, often in “back office services” such as analyzing scans, cardiograms and pathology test results.

“Any computer program that carries out a task that requires judgment in certain aspects is AI, regardless of how it achieves that,” says the professor, who is also the director of the health informatics center at a leading university.

“When visiting the imaging department, radiology department or diagnostic laboratory, you will find software in equipment doing just that.”

Over the past decade, newer forms of AI known as “deep learning” – a neural network method that allows systems to analyze extensive datasets – have been used to interpret diagnostic scans and improve diagnosis, the expert says.

In November, a screening service became the nation's pioneering public health initiative to introduce machine reading technology to assist radiologists in interpreting a specific set of breast scans.

These represent advanced systems that continue to need a qualified physician to evaluate the findings they might suggest, and the responsibility for a clinical judgment sits with the medical practitioner, Coiera says.

The Function of AI in Early Disease Detection

The Murdoch Children’s Research Institute in Melbourne has been working alongside researchers from a UK university who first developed artificial intelligence techniques to identify epilepsy brain abnormalities known as specific brain malformations from MRI images.

These lesions trigger epileptic episodes that often are resistant with drugs, so surgery to remove them becomes the sole option. However, the procedure can only be performed if the surgeons can pinpoint the abnormal tissue.

A study published this week in the scientific publication, a group from the institute, led by specialist the lead researcher, showed their “AI epilepsy detective” could identify the lesions in up to 94% of cases from advanced imaging in a specific form of the malformations that have traditionally been missed in more than half of patients (60%).

The system was developed using the scans of a group of individuals and then evaluated with pediatric cases and 12 adults. Among the youngsters, twelve underwent operations and eleven became free of seizures.

The tool employs AI algorithms comparable with the breast cancer screening – highlighting suspicious areas, which are subsequently reviewed by specialists “but it makes it a lot quicker to reach a conclusion,” Macdonald-Laurs explains.

She stresses the researchers are currently in initial stages of the project, with a further study necessary to get the technology toward clinical implementation.

Prof Mark Cook, a brain specialist who was not involved in the study, notes MRI scans now produce such vast quantities of high-resolution data that it is challenging for a human to review it thoroughly. Thus for clinicians the challenge of finding these lesions was like “identifying the needle in the haystack.”

“This illustrates of how artificial intelligence can assist clinicians in making earlier, precise identifications, and has the potential to enhance surgical access and outcomes for kids with otherwise intractable epilepsy,” the professor says.

Disease Detection in the Years Ahead

A public health expert, the deputy head of the international body's AI health division, says deep neural networks are also helping to track and forecast epidemics.

The expert, who spoke last month at the national health summit in Wollongong, gave as an example a tech firm, a company established by infectious disease specialists and which was one of the first organisations to detect the coronavirus pandemic.

Generative AI is a additional branch of machine learning, in which the system can produce original material using existing information. Such applications in healthcare include programs such as the virtual assistant as well as the AI scribes doctors and allied health professionals are adopting more.

A GP representative, the head of the national GP body, reports GPs have been adopting digital assistants, which records the consultation and converts it to a consultation note that can be added to the patient record.

The president says the primary advantage of the tools is that it improves the quality of the communication between the doctor and patient.

A medical leader, the chair of the national doctors' group, agrees that scribes are helping physicians manage schedules and says artificial intelligence can also help to help doctors avoid duplication of tests and scans for their patients, if the {promised digitisation|planned digitalization

Dawn Warren
Dawn Warren

Tech enthusiast and writer with a passion for exploring emerging technologies and their impact on society.